Local By Choice - Built In The UAE

Due to the limited edition and made-to-order nature of our products, please read our policy carefully before placing your order.

1. Returns & Refunds

Due to the limited edition and made-to-order nature of our products, All items are considered final sale and are not eligible for return or refund unless the item arrives defective or damaged.

Please ensure all order details, sizing, and shipping information are correct before completing your purchase.

2. Defective or Damaged Items

If you believe you have received a defective or damaged item, please contact us within 5 business days of receiving your order.

To submit a claim, please provide:

• Your order number

• Clear photos of the product and issue

• A brief description of the defect

Items must be:

• Unworn

• Unwashed

• In original condition and packaging

  
  

Once reviewed and verified, we may offer:

• A replacement item at no additional cost, or

• A store credit or refund in exceptional circumstances only
  

Please note: Minor variations in colour, print placement, fabric texture, or garment sizing within standard industry tolerances are not considered defects.

3. Order Cancellations

• Before Production

  Orders may be cancelled before production begins. A full or partial refund may be granted at our discretion depending on the stage of processing.
  

• After Production Has Started

  Once production or printing has commenced, orders cannot be cancelled, refunded, or modified.
  

4. Exchanges

We do not offer exchanges on our limited edition and made-to-order products.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective or incorrect.

Original shipping fees are non-refundable unless otherwise agreed.

6. Contact Us

For any issues relating to returns, defects, cancellations, or exchanges, please contact:

Email: hello@localby.com Office Hours: Monday to Friday, 9:00am – 5:00pm

Shipping Policy

Thank you for shopping with us.

Please read the following shipping information carefully before placing your order.

1. Order Processing

All orders are processed within 3–5 business days unless otherwise stated on the product page.

As many of our products are limited edition, made-to-order, or printed in small batches, processing times may vary during launches, pre-orders, or high-volume periods.

Customers will receive a shipping confirmation email once their order has been dispatched.

2. Pre-Orders

Items purchased as part of a pre-order campaign will be shipped according to the estimated launch or dispatch date stated on the product page.

Please note:Pre-order timelines are estimates and may occasionally shift due to production or logistics delays. We will communicate any significant updates where possible.

If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available.

3. Shipping Locations

We currently ship within the UAE and selected international destinations.

Shipping availability and delivery timelines may vary depending on your location.

For international orders, customers are responsible for any applicable customs duties, import taxes, or local fees charged by their country.

4. Delivery Timeframes

Estimated delivery times:

• UAE: 1–5 business days after dispatch

• GCC: 3–10 business days after dispatch

• International: 5–21 business days after dispatch

Delivery times are estimates only and are not guaranteed.

Delays caused by customs, courier services, weather, public holidays, or unforeseen circumstances are outside of our control.

5. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and order size.

Any promotional free shipping offers will be clearly stated at the time of purchase.

6. Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are entered correctly at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply for re-delivery.

7. Lost or Delayed Parcels

Once an order has been dispatched, shipping and delivery are handled by third-party courier providers.

If your parcel is significantly delayed or appears lost, please contact us and we will do our best to assist in resolving the issue with the courier.

However, we are not liable for delays or losses caused by third-party shipping providers.

8. Contact Us

For shipping enquiries or support, please contact:

Email: hello@localby.com Office Hours: Monday to Friday, 9:00am – 5:00pm