Returns, Refunds & ExChanges Policy

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Due to the limited edition and made-to-order nature of our products, please read our policy carefully before placing your order.

 

1. Returns & Refunds

Due to the limited edition and made-to-order nature of our products, All items are considered final sale and are not eligible for return or refund unless the item arrives defective or damaged.
 

Please ensure all order details, sizing, and shipping information are correct before completing your purchase.
 

2. Defective or Damaged Items

If you believe you have received a defective or damaged item, please contact us within 5 business days of receiving your order.

 

To submit a claim, please provide:

• Your order number

• Clear photos of the product and issue

• A brief description of the defect
   

Items must be:

• Unworn

• Unwashed

• In original condition and packaging
   

Once reviewed and verified, we may offer:

• A replacement item at no additional cost, or

• A store credit or refund in exceptional circumstances only
   

Please note: Minor variations in colour, print placement, fabric texture, or garment sizing within standard industry tolerances are not considered defects.
 

3. Order Cancellations
 

Before Production
Orders may be cancelled before production begins. A full or partial refund may be granted at our discretion depending on the stage of processing.

After Production Has Started
Once production or printing has commenced, orders cannot be cancelled, refunded, or modified.
 

4. Exchanges

We do not offer exchanges on our limited edition and made-to-order products.
 

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective or incorrect.

Original shipping fees are non-refundable unless otherwise agreed.
 

6. Contact Us

For any issues relating to returns, defects, cancellations, or exchanges, please contact:

Email: hello@localby.com
Office Hours: Monday to Friday, 9:00am – 5:00pm